Frequently Asked Questions - Answers To The Most Popular Questions

Not your postcode?
Setting the first half of your postcode shows you the full choice in your area.
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Do the prices include VAT?

  • All prices include VAT at 20%.

Do you provide a fitting service?

  • We install many of our buildings throughout the UK.
  • Installation is normally an option but some buildings are installed free.
  • Installation prices are normally listed near the building prices.
  • Some of our best value budget priced buildings are only available for DIY self assembly.
  • Please enter the first half of your postcode to see the fitting options in your area.
  • After entering the first half of your postcode you can see the installation prices in your area on the product pages.

Some products include free installation ...

Some products include optional installation ...

  • Optional installation is offered with many of our best Sheds.
  • Optional installation is offered with many of our best Summerhouses.
  • After entering the first half of your postcode you can see the installation prices in your area on the product pages.
  • The installation prices are listed as an option below the building prices.
  • We can also refer you to low cost local Greenhouse fitters in many areas.
  • We can also refer you to low cost local Log Cabin fitters in many areas.
  • We can also refer you to low cost local Wooden Gazebo fitters in many areas.
  • After entering the first half of your postcode you can see the installation prices in your area on the product pages.
  • The installers available in your area are listed as an option below the building prices.
  • Next to each installer is a link to their installation prices - to see the prices click on the small blue circles with an "i" symbol.

Do you provide a base laying service?

  • Low cost local base layers are available in many areas, with fitted buildings only.
  • Please enter the first half of your postcode to see the base laying prices in your area on the product pages.
  • The base layers available in your area are listed as an option below the building prices.
  • Next to each base layer is a link to their installation prices - to see the prices click on the small blue circles with an "i" symbol
  • We also offer DIY plastic base kits in many sizes.

Can anybody use your installation and base laying services?

  • No, our installation services are not available separately, you must be our customer to qualify.
  • We only install buildings for customers who purchased a building from us.
  • We only offer base laying services with buildings which include either free or optional installation
  • Many of our cheapest and most popular buildings are DIY only with no installation or base laying options available

How do I avoid missing out on special offers?

  • Many of our prices are fixed for at least a few days with a closing date.
  • Our closing dates mean that you can continue shopping around with confidence up to the closing date.
  • Any price changes will be made after the closing date.
  • Our closing dates give customers time to consider before making their purchase - in an online marketplace where prices can be changed in seconds.
  • If you like the price, we recommend that you buy on or before the closing date.
  • With almost all of our products you can normally delay delivery until you are ready.
  • Occasionally a special offer is only available with immediate delivery but this should be clearly described on the product page.

I'm confused - how do I find the right product?

  • We are proud to offer a huge choice from basic to exclusive and whatever you want we have a competitive offer.
  • To find it fast use our Search Options
  • The Search Options are listed in a panel at the top of the page when you open a new category e.g. Sheds
  • When you scroll down the panel disappears but you can restore it anytime - just click on the Show Search Options link at thetop of the page.
  • Always try a mixture of several searches to be sure you see the full range.
  • For example, if you want a specific size search for the next largest and the next smallest size.
  • To see the choice of products in your area enter the first half of your postcode at the top of any page.

Help - I need expert advice!

  • Our expert advisers are the best anywhere and our advice is free and without obligation.
  • If you cannot find the right product please CLICK HERE to Contact Us

Where can I see your buildings on display?

  • Our show centre in Norwich has been closed since the Covid-19 pandemic started and we are not sure if or when it will re-open.
  • The two employees who work at the show centre are classified as high risk and both have been reassigned to other duties.

What are your opening hours?

  • We are currently open 5 days a week, Monday-Friday 9.00-5.30.

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